April 10, 2024

With tens of thousands of locations worldwide, hotel chains like Hilton, Marriott, and Hyatt dominate the global hospitality industry. But as the video below shows, these companies often don’t own the properties that bear their names. This report from the Wall Street Journal explains how Marriott and others license their brands to independently operated hotels, who then benefit from widespread recognition as well as customer reward programs. 

Questions:

  1. Why did hotel chains like Marriott and Hilton move away from Continue reading
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March 29, 2024

Although meal kit services like HelloFresh and Blue Apron both enjoyed a boom in business during the pandemic, only one of those companies continues to thrive today. The video below explores the growing dominance of HelloFresh in the meal kit industry even as it struggles to keep customers, who mainly tend to cancel their subscriptions once the sign-on deals end. 

Questions:

  1. What are the benefits and drawbacks of HelloFresh’s strategy of using discounts to attract customers?
  2. Why is it Continue reading
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March 19, 2024

With more than 51 million monthly active users in the United States, the Chinese e-commerce outlet Temu has expanded significantly in recent years thanks to its huge selection of cheap goods. This video looks at the platform’s low-price strategy and how it’s winning customers the world over in spite of reports of poor quality products and possible ethical issues.

Questions:

  1. Why do you think Temu’s business model is appealing to customers?
  2. Which e-commerce strategy do you think is most effective Continue reading
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February 13, 2024

More than 113 million people tuned into Super Bowl LVIII on Sunday, a staggering audience that is increasingly rare these days. “In this era of fragmentation, the Super Bowl is what television used to be,” said media analyst Brad Adgate. Of course, these viewers are a potential goldmine for advertisers, who must pay a small fortune for the chance to grab the public’s attention on this massive stage. The going rate for a 30-second spot on this year’s broadcast was Continue reading

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January 31, 2024

Founded in 1913, the Stanley company has sold steel-insulated mugs for more than a century, operating for much of that time as a niche brand with a small but loyal customer base. Over the last few years, however, Stanley tumblers have become ubiquitous products thanks to the company’s canny use of social media. Their brightest moment in the spotlight happened last November when a TikTok user posted a video showing how her Stanley mug survived a car fire with the Continue reading

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January 17, 2024

For decades, snack brands like Lay’s chips have emphasized the craveability of their products, declaring “Betcha can’t eat just one” to customers across countless marketing campaigns. But a growing number of Americans are challenging the validity of this classic slogan thanks to appetite-controlling drugs like Ozempic and Mounjaro. These pharmaceutical brands are quickly becoming big hits with consumers who want to reduce their compulsive eating habits, especially frequent snacking. According to one user, her grocery bills dropped by 20 percent Continue reading

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December 13, 2023

In 2022, the cafe chain Panera launched its Charged Lemonade brand, the company’s answer to energy drinks like Red Bull and Monster. The large, 30-ounce version of the beverage contains 124 grams of sugar and 390 milligrams of caffeine, which some customers do not realize when they order the drink at the counter. In fact, a pair of recent lawsuits filed against Panera claim that two people have died as a result of drinking several Charged Lemonades without knowing about Continue reading

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December 1, 2023

The Chinese e-commerce giant Shein (pronounced Shee-In) controls more than 40 percent of the U.S. fast fashion market, with more than $8 billion in sales last year. This video explores how the retailer consistently churns out cheap shirts and dresses, which includes accusations of labor exploitation that has tarnished Shein’s image with some shoppers.

Questions:

  1. How does Shein’s “small batch” production strategy differ from other clothing companies? 
  2. How has Shein tried to recover its reputation with U.S. consumers? Do Continue reading
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November 29, 2023

The annual sales bonanza known as Black Friday now lasts for much longer than 24 hours, beginning in the days before Thanksgiving and continuing on through Cyber Monday. And while a record number of American consumers turned out at stores to check out this year’s bargains, they didn’t exactly spend a lot of money. According to data from the National Retail Federation, an estimated 200.4 million people shopped over the five days after Thanksgiving, amounting to more than 60 percent Continue reading

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October 4, 2023

Over the last few years, thousands of people have attempted to go viral on social media by eating an unbelievably hot tortilla chip. Branded the “One Chip Challenge” by the Austin-based company Paqui, the super spicy snack came packaged in a coffin-shaped box that dared eaters to wait as long as possible before drinking anything after ingestion. This led to countless videos online where people pleaded for water or shoveled ice cream into their mouths as a result of this Continue reading

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