In the world of fine dining, the food may be the focus, but the customer is king. That’s certainly the case at New York’s exclusive Eleven Madison Park, where professional servers iron table linens and polish silver before diners arrive. Like any three Michelin-star establishment, they want to ensure that guests will be as comfortable as possible even before they sit down to eat. While this includes primping that is common at other elite eateries, the maître d’ at Continue reading
For many working Americans, leaving the office in the early evening doesn’t necessarily mean your workday is done. Answering emails and phone calls can stretch one’s workday far past the standard five o’clock threshold. That is, unless you happen to be a consultant working in France. Under a new agreement between labor unions and corporate representatives, more than 250,000 French employees at consulting, computing and polling firms are required to “disconnect” from work once they clock out.
Under the Continue reading
When Kevin Hartford lost his consulting job in the mid-1990s, the knowledge and expertise he gained after years of hard work should have been enough to land him another job quickly. However, potential employers became hung up on one particular item not included on Hartford’s resume: his stutter. While his speech impediment had never been a problem at his previous job, Hartford says that it put off recruiters as he went on countless interviews. “I applied for job after Continue reading
Recruiting capable and contented employees remains one of the biggest challenges facing businesses today. In fact, hiring represents a $400 billion global industry as companies the world over vet candidates on their education and experience. But according to a new generation of HR upstarts, the traditional methods used to evaluate potential hires are in desperate need of updating. After all, 70 percent of American workers claim they are dissatisfied in their jobs, and as recently as 2007, 3 million people Continue reading
For too many Americans today, saving for retirement is an afterthought. Fifty-nine percent of households headed by people 65 or older have no retirement assets whatsoever. As a result, more than 7.2 million individuals over 65 were employed last year, a jump of almost 67 percent from a decade ago. A portion of these working class seniors were thrown back into the job force after the global financial crisis wreaked havoc on their nest eggs. But many more reached this Continue reading
Wal-Mart became the world’s largest retailer by keeping margins low on everything, including employee compensation. For the Florida-based grocer Publix, however, keeping staff motivated through strong financial incentives is a recipe for success rather than instability. Publix’s net margins of 5.6 percent trounce Wal-Mart’s 3.8 percent, making it the most profitable grocery chain in the nation. With $27.5 billion in sales, it’s also the largest employee-owned company in America. Staffers control 80 percent of the company thanks to a policy Continue reading
The hierarchical structure of modern corporate offices can be traced back to 19th century railroad companies. With vast networks of track stretched across the country, transportation magnates needed to designate clear lines of communication among their far-flung operations. A system of middle managers and regional executives eventually rose to prominence and ensured that things ran smoothly. Over the course of the 20th century, businesses of all stripes adopted this top-down structure as their own, eventually leading to the Continue reading
The stagnant economy has been tough on many Americans, but none more so than our nation’s veterans. Far too many military men and women come back home from overseas only to find a place almost as inhospitable and unwelcoming as the one they left. On top of a dire job market, many have problems receiving benefits from Veterans Affairs. Thousands of others struggle to come to grips with their post-traumatic stress, sometimes leading to tragedy.
Iraq vet Ian Smith nearly Continue reading
First days on the job tend to be stressful. Not only must fresh hires learn the names of a litany of new colleagues, they may also be required to endure often boring orientation sessions. In corporate environments especially, these standardized introductory rituals teach new hires to tone down their own personalities in order to conform to the company’s way of doing things. While this is likely an efficient way to acclimate employees to the job, new studies show that Continue reading