Operations Management - McGraw-Hill Introduction to Business

Domestic Production Sets Bath & Body Works Apart

July 26, 2023

Making a $7.95 bottle of soap for Bath & Body Works (BBW) once took three months to accomplish. Parts traveled more than 13,000 miles across multiple countries to end up at the company’s Ohio distribution center, a difficult journey that the beauty brand sought to change in 2008. Years of working with local officials and skeptical suppliers resulted in BBW’s “beauty park” located outside of Columbus, an industrial campus that handles nearly every aspect of production. Featuring 10 manufacturers with Continue reading →

Global, Supply chains, Manufacturing, Product Distribution, Supply & Demand, Management, Operations Management, Product Development

Chapter 1: Taking Risks and Making Profits, Chapter 2: Economics, Chapter 3: Globalization, Chapter 7: Management & Leadership, Chapter 9: Production and Operations Management, Chapter 11: Human Resource Management, Chapter 14: Product and Price, Chapter 15: Distribution

[VIDEO] How Economists Use Working Hours as a Recession Indicator

July 21, 2023

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American companies have been hiring lots of new employees this year, making economists hopeful that the country will not experience a recession anytime soon. Still, other experts claim that increased hiring is not as reliable of an economic indicator as some think. The video below explains how total working hours can provide a more detailed picture of the country’s economic health and why fears of an incoming recession could be justified.

Questions:

How do economists use “hours worked” as Continue reading →

Economics, Operations Management, Human Resources, Labor Relations, Recession, Compensation

Chapter 1: Taking Risks and Making Profits, Chapter 2: Economics, Chapter 3: Globalization, Chapter 6: Entrepreneurship, Chapter 9: Production and Operations Management, Chapter 10: Motivation, Chapter 11: Human Resource Management, Chapter 12: Labor Management and Unions, Videos

[VIDEO] How Tabasco Fills Up To 700,000 Bottles A Day

July 14, 2023

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Since 1868, Tabasco has produced hot sauce by aging a spicy mash of peppers, vinegar, and salt in oak barrels for five years. The video below shows how the company makes this iconic condiment through a combination of time-tested methods and modern assembly line efficiency.

Questions:

Why does Tabasco still depend on using old bourbon barrels to create its hot sauce?
Do you think Tabasco should relocate its Avery Island facilities in favor of a place that is more Continue reading →

Operations Management, Product Distribution, Global, Agriculture, Manufacturing, Food & Drink, Tabasco, Product Development

Chapter 1: Taking Risks and Making Profits, Chapter 3: Globalization, Chapter 9: Production and Operations Management, Chapter 14: Product and Price, Chapter 15: Distribution, Chapter 16: Place and Promotion, Videos

[VIDEO] How Streaming Changed the Business of TV Writing

June 15, 2023

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The Writers Guild of America has been on strike for more than a month and a half as they continue to demand better working conditions in modern Hollywood. This video takes an in-depth look at how streaming services like Netflix and Hulu completely changed the business of writing for television, from shorter schedules and smaller residual checks to depriving writers of vital experience by keeping them off set.

Questions:

How does spending time “on set” allow writers to gain Continue reading →

Operations Management, Ethics, Training, Human Resources, Entertainment, Labor Relations, Streaming, Compensation, Television, Product Distribution

Chapter 1: Taking Risks and Making Profits, Chapter 4: Ethics and Social Responsibility, Chapter 9: Production and Operations Management, Chapter 10: Motivation, Chapter 11: Human Resource Management, Chapter 12: Labor Management and Unions, Chapter 15: Distribution, Bonus Chapter B: Technology and New Media, Videos

Customers Question Ethics of Self-Checkout Tipping

May 31, 2023

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The Covid-19 pandemic ushered in a new era of zero-contact transactions, with self-checkout terminals becoming ubiquitous in American grocery stores, big box retailers, sports stadiums, and many other businesses. While these stations can be convenient for customers and cost-effective for companies, there’s one feature that some people are not too happy about: prompts to leave a tip. “They’re cutting labor costs by doing self-checkout. So what’s the point of asking for a tip? And where is it going?” said Ishita Continue reading →

Compensation, Tipping, Self-checkout, Marketing, Operations Management, Product Development, Ethics, Product Distribution

Chapter 1: Taking Risks and Making Profits, Chapter 4: Ethics and Social Responsibility, Chapter 9: Production and Operations Management, Chapter 10: Motivation, Chapter 11: Human Resource Management, Chapter 13: Marketing, Chapter 14: Product and Price, Chapter 15: Distribution

Bed Bath & Beyond Goes Bankrupt

April 26, 2023

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On Sunday, the once mighty home goods retailer Bed Bath & Beyond declared bankruptcy after years of poor sales and mounting debt. The company will start closing its 360 locations today and has stopped accepting the big blue coupons that made the brand famous in better days that have long gone. In recent times, Bed Bath and Beyond faced increasingly choosy consumers who avoided the retailer in favor of competitors with better selections and e-commerce capabilities. The company enjoyed a Continue reading →

Operations Management, Entrepreneurship, Product Development, Promotions, Product Distribution, Bankruptcy, E-commerce, Supply & Demand, Marketing

Chapter 1: Taking Risks and Making Profits, Chapter 2: Economics, Chapter 6: Entrepreneurship, Chapter 9: Production and Operations Management, Chapter 13: Marketing, Chapter 14: Product and Price, Chapter 15: Distribution, Chapter 16: Place and Promotion, Chapter 18: Financial Management, Bonus Chapter B: Technology and New Media

[VIDEO] How Delta Makes 3,200 Meals Per Day

April 5, 2023

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In the last few months, we’ve posted videos focusing on small businesses that produce mouthwatering foods by hand, from tasty chocolates to delicious hand-rolled bagels. Today’s video looks at another sort of commercial kitchen, however, a facility owned by Delta Airlines that pumps out more than 3,000 meals daily by relying on robotic machines.

Questions:

Why does Delta rely on automated cooking machines at its Atlanta facility?
Do you think small businesses producing food by hand could benefit Continue reading →

Global, Manufacturing, Automation, Food & Drink, Airlines, Operations Management

Chapter 1: Taking Risks and Making Profits, Chapter 3: Globalization, Chapter 9: Production and Operations Management, Bonus Chapter B: Technology and New Media, Videos

[VIDEO] How The Oldest Chocolate House In New York Manages to Thrive

March 30, 2023

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The video below takes a long look at Li-Lac Chocolate, the oldest chocolate house in New York that thrives by doing things the old fashioned way. Along with observing their unique production processes, this video examines how Li-Lac made it through the pandemic to continue its century-long tradition.

What value do the antique chocolate molds owned by Li-Lac Chocolates give to the company?
How did the pandemic affect business at Li-Lac Chocolate?

Marketing, Product Development, Operations Management, Entrepreneurship, Product Distribution, Manufacturing, Food & Drink, Supply & Demand, Pandemic

Chapter 1: Taking Risks and Making Profits, Chapter 2: Economics, Chapter 6: Entrepreneurship, Chapter 9: Production and Operations Management, Chapter 13: Marketing, Chapter 14: Product and Price, Chapter 15: Distribution, Videos

[VIDEO] How Commodity Markets Work

March 3, 2023

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Florida’s orange crop is shrinking year after year, sending commodity prices skyrocketing for orange juice concentrate. This video examines the intricacies of commodity markets through the lens of concentrated OJ, looking at concepts like futures contracts and how they affect both farmers and retailers.

Questions:

Why has Florida’s plummeting orange production caused juice prices to increase significantly?
What are the benefits of futures contracts for farmers and manufacturers?

Commodities, Food & Drink, Supply & Demand, Retail, Pricing, Product Distribution, Operations Management, Agriculture

Chapter 1: Taking Risks and Making Profits, Chapter 2: Economics, Chapter 9: Production and Operations Management, Chapter 14: Product and Price, Chapter 15: Distribution, Chapter 19: Securities Markets, Videos

[VIDEO] Making 100,000 Bagels a Week by Hand

February 22, 2023

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While last week we looked at how Domino’s relies on automation to mass produce its pizza dough, today’s video examines the operations at a company that takes the opposite approach. At Utopia Bagels in New York City, a well-trained staff of specialists make thousands of bagels by hand every day, all driven by a passionate owner whose love for his craft comes through in this video.

Questions:

What are the advantages and disadvantages of making bagels entirely by hand?
What Continue reading →

Marketing, Motivation, Operations Management, Entrepreneurship, Product Development, Training, Product Distribution, Supply & Demand, Specialized labor

Chapter 1: Taking Risks and Making Profits, Chapter 2: Economics, Chapter 6: Entrepreneurship, Chapter 9: Production and Operations Management, Chapter 10: Motivation, Chapter 11: Human Resource Management, Chapter 13: Marketing, Chapter 14: Product and Price, Chapter 15: Distribution, Videos