This week United Airlines angered millions when a video surfaced of a man being brutally dragged off of an overbooked flight. People not only felt horrified at the violence of the incident, but they also questioned why the company needed to overbook flights in the first place. As this video shows, though, the answer is not so easy.
- Should airlines be allowed to overbook flights?
- What risks do airlines face if they do not overbook a flight?