April 3, 2024

Credit card firms provide both consumers and businesses with a convenient way to handle payments that eliminates the need to deal with large amounts of cash all the time. Still, this service doesn’t come for free: not only can customers rack up large amounts of interest on their credit card bills, companies also must pay a fee for every transaction they make. These “swipe fees” can add up quickly. Last year alone, U.S. merchants paid $101 billion in swipe fees Continue reading

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March 19, 2024

With more than 51 million monthly active users in the United States, the Chinese e-commerce outlet Temu has expanded significantly in recent years thanks to its huge selection of cheap goods. This video looks at the platform’s low-price strategy and how it’s winning customers the world over in spite of reports of poor quality products and possible ethical issues.

Questions:

  1. Why do you think Temu’s business model is appealing to customers?
  2. Which e-commerce strategy do you think is most effective Continue reading
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March 13, 2024

Earlier this year, we posted a video looking at the potential consequences that Boeing could face as a result of a door explosion on an Alaska Airlines flight. While that video primarily explored the business ramifications of this terrifying incident, last week the public learned about the first legal repercussions against Boeing. According to the Wall Street Journal, the Justice Department (DOJ) is investigating the aviation firm to see if it has complied with the requirements of a settlement made Continue reading

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March 8, 2024

On February 1st, Universal Music Group (UMG) allowed its licensing deal with TikTok to expire after accusing the platform of providing insufficient payments to artists. In an angry letter, the music giant said that the video-sharing app was “flooded with A.I.-generated recordings,” which diluted the pool of potential revenue for legitimate artists. As a result, TikTok removed all music affiliated with UMG from its platform, a drastic move that escalated in severity last week. After failing to make any progress Continue reading

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March 6, 2024

Last week, tens of thousands of AT&T customers lost cell phone service for about seven hours in a nationwide outage. While some feared that the company’s network went down because of a cyberattack, AT&T clarified that the outage was caused by “the application and execution of an incorrect process used as we were expanding our network.” Of course, the reason for the failure did not really matter to people who were unable to use their phones during an important time Continue reading

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March 1, 2024

While high-profile AI platforms like ChatGPT and Microsoft’s Image Creator may grab lots of headlines, millions of people already interact with AI on a regular basis in ways they may not expect. This video looks at how machine-learning techniques are built into everything from email to Spotify and why it’s important for consumers to stay aware of the growing ubiquity of AI in their everyday lives.

Questions:

1. Why do you think many consumers are unaware of the prominence of Continue reading

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February 28, 2024

Public companies use earnings calls to share information about their recent performance with shareholders and the media. News from these announcements rarely leaves the confines of the business press, but that was not the case yesterday when social media users heard an earnings call comment about the fast food chain Wendy’s. CEO Kirk Tanner mentioned that the company was planning to test “more enhanced features like dynamic pricing and day-part offerings along with AI-enabled menu changes and suggestive selling.”

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February 16, 2024

Last week, we looked at how food prices have remained high even as inflation falls in other areas of the economy. Not only are many consumers struggling to pay their grocery bills, but rent has also become a major financial strain on millions of people. Housing costs skyrocketed in the years after the pandemic, with average U.S. rent growing by more than 15 percent in 2022. According to a recent report by the Harvard Joint Center for Housing Studies, half Continue reading

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February 9, 2024

In 2019, the genetic testing startup 23andMe made its debut on the Nasdaq stock exchange and soon achieved a valuation of more than $6 billion. This promising start did not last long, however, as the company’s share price steadily declined in the years that followed. The video below explores how 23andMe went from blockbuster brand to penny stock status as it encountered challenges with its business model as well as data privacy.

Questions:

1. How did 23andMe’s business model limit Continue reading

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February 7, 2024

American consumers first encountered rising prices shortly after the pandemic, when supply chain problems and labor shortages sent costs soaring for all sorts of goods. Fortunately, prices have finally started to fall again for products like appliances, used cars, and gasoline as well as services like health insurance. Still, inflation has not decreased evenly across the board, and the prices for some goods remain stubbornly high. Perhaps the clearest example of increasing costs occurs at the grocery store, where food Continue reading

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