June 19, 2018

Given that airlines charge thousands of dollars for seats in business class, they try to make the experience as luxurious as possible for their premium passengers. On Etihad Airways, for instance, wealthy fliers can stay in a three-room “residence” that includes a private bathroom and double bed. While other carriers can’t quite match that level of extravagance, they strive to provide passengers with first-class amenities like upscale blankets and fine tableware.

The only problem is that these items don’t remain Continue reading

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April 14, 2017

This week United Airlines angered millions when a video surfaced of a man being brutally dragged off of an overbooked flight. People not only felt horrified at the violence of the incident, but they also questioned why the company needed to overbook flights in the first place. As this video shows, though, the answer is not so easy.

Questions:

 

  1. Should airlines be allowed to overbook flights?
  2. What risks do airlines face if they do not overbook a flight?
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April 13, 2017

travel-troublesThis week United Airlines has faced a surge in public anger following the release of a video that showed a passenger being dragged off of an overbooked flight. Along with its plummeting reputation, the company’s stock price has also experienced quite a bit of turbulence since the incident. At its worst point United shares fell 6.3 percent, reducing the the airline’s market value by $1.4 billion. United’s CEO has repeatedly apologized for the way the company handled the situation Continue reading

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April 11, 2017

united-photoOn Monday morning, people across the world woke up to find a disturbing video circulating in their social media feeds. The clip showed two men forcibly grabbing a passenger out of his seat on a United Airlines flight and then dragging his body down the aisle. Blood ran down the victim’s face and fellow passengers screamed in horror. Soon the video went viral as millions of social media users directed their outrage towards United for allowing this brutal incident to Continue reading

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February 17, 2017

RonaldSarayudejIn the old days of air travel, passengers who were lucky enough to watch a movie during their flight did so on a big screen that the whole cabin could see. Then as technology improved many airlines installed screens into the backs of seats, providing travelers with a personal entertainment center. Shortly after this development, though, smartphones and tablets started to become commonplace. “Virtually everyone is connected at all times on the ground today,” said Jon Cobin, COO of in-air Continue reading

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July 20, 2016

With cramped cabins, long delays and ever-increasing fees, these days airplane travel is about as exciting as a cross-country bus trip. In the mid-1970s, however, the skies briefly brightened with the arrival of the revolutionary Concorde supersonic jet. Capable of cruising at more than twice the speed of sound, Concorde could fly from London to New York in half the time of normal planes. For optimistic aviation observers, the jet represented no less than the future of air Continue reading

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February 10, 2016

airplaneFor the airline industry, the last few decades have been more like a rollercoaster ride than a smooth flight through calm skies. Enduring consistent losses as well as the occasional bankruptcy, companies began making deep cuts to basic services in order to keep costs down. Meanwhile, airfares continued to skyrocket even as in-air amenities started disappearing. Now it finally seems like all that belt-tightening is paying off: last year the four biggest domestic carriers together earned about $22 billion in Continue reading

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March 24, 2015

Although business-class seats only take up a few rows on an airplane, the money they bring in accounts for 30 percent of global airline revenues. As a result, many upscale air carriers have upgraded their premium cabins with increasingly posh amenities. Emirates’ double decker Airbus, for instance, has a bar onboard where first-class passengers can meet and mingle. And on Singapore Airlines premium customers have a menu of more than 60 gourmet dinners available to choose from.

But while the Continue reading

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