September 23, 2022

When Airbnb launched in 2008, the short-term rental company marketed itself as an easy alternative to hotels that had supposedly become too restrictive for the modern traveler. 14 years after its founding, however, many guests are heading back to hotels because of extensive cleaning requirements from Airbnb hosts. For example, teacher Christina Marie recently booked a short-term rental house on Lake Tahoe with her family of six. She spent the last day of her vacation cleaning and ensuring that her Continue reading

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August 17, 2022

Most people who rent rooms or houses from Airbnb use their short term rentals as home-base for a vacation or business trip, nothing too exciting or out of the ordinary. Occasionally, though, the company must deal with customers who host unauthorized gatherings, potentially leading to noise complaints and safety issues. In fact, numerous incidents of violence have occurred at Airbnb parties that got out of control, leading the company to institute a new set of policies to prevent these illicit Continue reading

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July 12, 2022

Since the start of the summer travel season, air carriers have canceled thousands of flights as they grapple with bad weather, high fuel costs, and rampant inflation. Along with these problems, airlines are also encountering increased resistance from one of their most important groups of employees: pilots. Faced with large workloads and an unpredictable post-pandemic environment, pilots are demanding substantial wage increases as well as quality of life benefits from their employers. 

According to analysts, airlines are likely to Continue reading

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June 22, 2022

Americans traveled in droves over the busy Father’s Day and Juneteenth holiday weekend, leading to widespread delays and cancellations at airports despite the best efforts of carriers. All told, airlines canceled more than 5,000 flights over the weekend while almost a third of all arriving flights on Friday were delayed. Travelers experienced similar moments of chaos at airports over Memorial Day weekend, reflecting an industry struggling to return to normal after the pandemic.

According to airlines, poor weather and high Continue reading

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Fuel costs continued to climb last week, reaching a national average of $4.59 per gallon. According to AAA, this represents a 50 percent increase from last year when many drivers chose to stay at home rather than travel the country on road trips. That won’t be the case this year, however, even as gas prices rise to their highest levels since 2008. Many Americans who have spent the past two years stuck in the same place are looking to hit Continue reading

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March 29, 2022

With omicron infection rates falling and mask mandates expiring across the country, many companies are attempting to reestablish a sense of pre-pandemic normalcy by reopening offices and bringing employees back to stay. But while firms return to business as usual, the nation’s biggest companies may never again return to business travel as usual. According to the Global Business Travel Association, spending on corporate travel amounts to a third of what it was before 2020. 

For example, the consultancy giant Continue reading

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November 18, 2021

Last year’s Thanksgiving was an unusual one: with travel restrictions largely in place and mass vaccinations still months away, fewer people traveled home to see their families for the holiday. According to AAA, however, that will not be the case in 2021 as the transportation agency expects 6.4 million more people to travel than in 2020. Lifted restrictions as well as clearly defined safety procedures for air travel have made many Americans confident about taking a trip for Turkey Day, Continue reading

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November 16, 2021

The pandemic completely upended the concept of work in the U.S., resulting first in mass layoffs as companies closed down followed by mass resignations when businesses returned. This video looks at how the first problem may have led to the “Great Resignation” as workers continue to leave their jobs and companies struggle to attract talent.

Questions:

  1. Why have employment rates in travel and hospitality struggled to return to pre-pandemic levels?
  2. What are some of the causes of the Great Resignation? Continue reading
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October 13, 2021

Last month, we looked at how air travel has become so complicated during the pandemic that people are turning to travel agents to make sense of the mess. But not even the most experienced agents could have prepared Southwest passengers for the problems that many encountered this past weekend. On Saturday the carrier cancelled more than 1,000 flights and then another 800 on Sunday, followed by 360 more cancellations and close to 1,000 delayed flights on Monday. Southwest apologized for Continue reading

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September 8, 2021

Although fewer people could be traveling in the coming months due to the delta variant, this summer airlines got slammed with vaccinated vacationers who were ready to fly. Unfortunately for travelers, though, some understaffed carriers were not exactly prepared to handle their return. During the height of the pandemic, airlines offered buyouts or encouraged retirement to many behind the scenes staffers. This led to employee shortages at many carriers, with Delta Air Lines reporting that its call center staff was Continue reading

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