Travel - McGraw-Hill Introduction to Business

Microsoft Blames Delta’s Outdated Tech for Flight Cancellations

August 9, 2024

Last month, we wrote about the global technology meltdown that impacted more than 8.5 million computers and caused at least $10 billion in financial damage. Triggered by the cybersecurity company CrowdStrike, a faulty software update crashed Microsoft products around the world and in the process revealed how fragile our global technology infrastructure can be. Air transportation was one of the sectors affected most by the outage as airlines were unable to scan boarding passes or track crew members. Carriers canceled Continue reading →

Product Distribution, Air Travel, Information Technology, Transportation, Operations Management, Travel, Global, Legal, Ethics

Chapter 1: Taking Risks and Making Profits, Chapter 3: Globalization, Chapter 4: Ethics and Social Responsibility, Chapter 9: Production and Operations Management, Chapter 15: Distribution, Bonus Chapter A: Business Law, Bonus Chapter B: Technology and New Media

Southwest Airlines Ends Its Open Seating Policy

July 30, 2024

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For more than 50 years, Southwest Airlines has stood out in the competitive world of air travel for a unique and equalizing perk: open seating. While other airlines required passengers to pick a seat in advance and pay more to upgrade, Southwest chose to do things differently. Instead of a seat assignment, passengers received a boarding position, lined up in order at the gate, and chose any available seat once on the plane. “It’s been a very egalitarian view of Continue reading →

Product Development, Marketing, Branding, Operations Management, Transportation, Global, Travel, Product Distribution, Supply & Demand, Southwest Airlines

Chapter 1: Taking Risks and Making Profits, Chapter 2: Economics, Chapter 3: Globalization, Chapter 9: Production and Operations Management, Chapter 13: Marketing, Chapter 14: Product and Price, Chapter 15: Distribution

AAA Expects Record Amount of Memorial Day Travelers

May 22, 2024

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Memorial Day represents the start of summertime for many Americans, who often use the long weekend to hit the road and go on a trip. According to AAA, that statement will ring especially true this year as a record number of travelers will trek across the country over the coming days. Between Thursday and Monday, an estimated 43.8 million people will travel at least 50 miles, marking a four percent increase over 2023. In fact, this weekend could equal the Continue reading →

Holidays, Supply & Demand, Entertainment, Transportation, Travel, Product Distribution

Chapter 1: Taking Risks and Making Profits, Chapter 2: Economics, Chapter 3: Globalization, Chapter 9: Production and Operations Management, Chapter 14: Product and Price, Chapter 15: Distribution

[VIDEO] Major Hotel Chains Provide Big Branding Power

April 10, 2024

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With tens of thousands of locations worldwide, hotel chains like Hilton, Marriott, and Hyatt dominate the global hospitality industry. But as the video below shows, these companies often don’t own the properties that bear their names. This report from the Wall Street Journal explains how Marriott and others license their brands to independently operated hotels, who then benefit from widespread recognition as well as customer reward programs.

Questions:

Why did hotel chains like Marriott and Hilton move away from Continue reading →

Branding, Promotions, Travel, Marketing, Product Distribution, Entrepreneurship, Hotels

Chapter 1: Taking Risks and Making Profits, Chapter 6: Entrepreneurship, Chapter 13: Marketing, Chapter 14: Product and Price, Chapter 15: Distribution, Chapter 16: Place and Promotion

Record Number of Travelers Will Fly for Thanksgiving

November 15, 2023

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After travel rates plummeted during the pandemic, Americans have been steadily hitting the road and boarding planes every year since. Thanksgiving is usually the busiest time for travel, and 2023 will be no different. From the Wednesday before Turkey Day to the end of the weekend, AAA estimates that there will be more than 55.4 million people traveling in the U.S. The vast majority will travel by car, with 49 million Americans expected to head out on the highway next Continue reading →

Transportation, Travel, Product Distribution, Remote Work, Motivation, Supply & Demand, Inflation, Airlines, Hybrid work

Chapter 1: Taking Risks and Making Profits, Chapter 2: Economics, Chapter 9: Production and Operations Management, Chapter 10: Motivation, Chapter 11: Human Resource Management, Chapter 15: Distribution

Americans Will Travel in Record Numbers on July 4th Weekend

June 28, 2023

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For the last three years, travel over the Fourth of July weekend has decreased as Americans dealt with issues brought on by the pandemic. According to AAA, though, that won’t be the case in 2023. This year the country’s roads and airports will be jam-packed like never before, with more than 43 million Americans planning to drive 50 miles or more over the holiday weekend. That represents a 4 percent increase over 2019 and marks a new record for July Continue reading →

Travel, Product Distribution, Holidays, Supply & Demand, Tourism, Transportation

Chapter 1: Taking Risks and Making Profits, Chapter 2: Economics, Chapter 9: Production and Operations Management, Chapter 13: Marketing, Chapter 14: Product and Price, Chapter 15: Distribution, Chapter 16: Place and Promotion

FAA Computer Outage Delays Thousands of Flights

January 13, 2023

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Last week, we looked at how bad weather and an overloaded scheduling system led to disastrous consequences for Southwest Airlines as it canceled more than 13,000 flights over the holidays. But while this disaster could at least be partly blamed on a rough winter storm, airports had no such excuse on Wednesday when a computer outage led to another massive wave of cancellations and delays. According to the Federal Aviation Administration (FAA), a damaged database file corrupted the agency’s system Continue reading →

Supply & Demand, Airlines, Marketing, Branding, Operations Management, Regulation, Ethics, Travel

Chapter 1: Taking Risks and Making Profits, Chapter 2: Economics, Chapter 3: Globalization, Chapter 4: Ethics and Social Responsibility, Chapter 9: Production and Operations Management, Chapter 13: Marketing, Chapter 14: Product and Price, Bonus Chapter A: Business Law

Southwest’s Meltdown Creates Holiday Travel Nightmare

January 4, 2023

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The end of December is one of the busiest travel times of the year as people rush back and forth from home for the holidays. For travelers who booked trips on Southwest Airlines, though, the season was even more stressful as the carrier canceled more than 13,000 flights in less than a week. The trouble started when a major winter storm swept the country and prevented many pilots and flight attendants from working. Southwest staff usually solve this problem by Continue reading →

Ethics, Unions, Branding, Labor Relations, Travel, Holidays, Supply & Demand, Airlines

Chapter 1: Taking Risks and Making Profits, Chapter 2: Economics, Chapter 3: Globalization, Chapter 4: Ethics and Social Responsibility, Chapter 10: Motivation, Chapter 11: Human Resource Management, Chapter 13: Marketing, Chapter 14: Product and Price, Chapter 15: Distribution

Airbnb Guests Face Stress from Long Lists of Chores

September 23, 2022

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When Airbnb launched in 2008, the short-term rental company marketed itself as an easy alternative to hotels that had supposedly become too restrictive for the modern traveler. 14 years after its founding, however, many guests are heading back to hotels because of extensive cleaning requirements from Airbnb hosts. For example, teacher Christina Marie recently booked a short-term rental house on Lake Tahoe with her family of six. She spent the last day of her vacation cleaning and ensuring that her Continue reading →

Airbnb Looks to Limit Unauthorized Parties

August 17, 2022

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Most people who rent rooms or houses from Airbnb use their short term rentals as home-base for a vacation or business trip, nothing too exciting or out of the ordinary. Occasionally, though, the company must deal with customers who host unauthorized gatherings, potentially leading to noise complaints and safety issues. In fact, numerous incidents of violence have occurred at Airbnb parties that got out of control, leading the company to institute a new set of policies to prevent these illicit Continue reading →

Product Distribution, Marketing, Airbnb, Ethics, Entrepreneurship, Travel

Chapter 1: Taking Risks and Making Profits, Chapter 4: Ethics and Social Responsibility, Chapter 6: Entrepreneurship, Chapter 13: Marketing, Chapter 15: Distribution, Bonus Chapter B: Technology and New Media