In the world of fine dining, the food may be the focus, but the customer is king. That’s certainly the case at New York’s exclusive Eleven Madison Park, where professional servers iron table linens and polish silver before diners arrive. Like any three Michelin-star establishment, they want to ensure that guests will be as comfortable as possible even before they sit down to eat. While this includes primping that is common at other elite eateries, the maître d’ at Continue reading
Advancements in technology have allowed entrepreneurs to experiment with radical new ideas that wouldn’t have been possible even a few years ago. However, often these innovations end up disrupting established businesses that have operated the same way for years. The latest example of this phenomenon can be seen with the new wave of “ridesharing” companies like Uber, Lyft and Sidecar. Although these startups have made a splash with young, tech-enabled consumers, taxi companies and local governments don’t share the same Continue reading
Over the last few years, brick and mortar retailers have come up with some ingenious ways to gather data about the customers who walk into their stores. We’ve taken a look at some of them in past posts on this blog, including one story about “smart” mannequins that observe consumer patterns using cameras in the dummies’ eyes. Although that may skew a bit on the creepy side, it’s important to keep in mind that physical retailers are merely trying to Continue reading
Like all coveted consumer items, smartphones are a prime target for theft. As the devices have become increasingly common, so have reports of muggings and break-ins involving the gadgets. According to Consumer Reports, more than 1.6 million Americans had their smartphones stolen in 2012. Meanwhile, smartphone thefts accounted for more than 50 percent of robberies in San Francisco and 75 percent of thefts in the neighboring city of Oakland.
The uptick in gadget-related larceny has led to an outcry among Continue reading
In our increasingly connected world, people are constantly generating new data about themselves. While social networks collect a record of one’s feelings, sensors that measure sleep patterns and Wi-Fi-enabled scales can keep track of vital statistics. To tech experts, all this seemingly vain information may actually lead to the next great innovation: predictive computing. Soon enough our gadgets will know us so well that they won’t just store our to-do lists, they might actually write the lists themselves.
Many smartphone Continue reading
For many parents, the day a child becomes potty-trained is cause for celebration. Not only has their kid progressed to a new stage of their life, but it also means that they’re done dealing with one of parenting’s messiest products: diapers. Each year Americans spend more than $10 billion on Pampers alone, accounting for 12 percent of Procter & Gamble’s sales. Although that makes Pampers the biggest brand in P&G’s portfolio, their North American market share still trails Kimberly-Clark’s Continue reading
The “Happiest Place on Earth” may also be one of the priciest: last year Walt Disney increased the cost of a one-day pass for its Magic Kingdom theme park to $99. The $4 uptick came just eight months after Disney’s previous price hike, but customers don’t appear to mind. In 2013 theme park income rose by 17 percent to $2.2 billion as crowds continued to pack the company’s $14.1 billion entertainment empire.
It’s possible that the lofty costs required Continue reading
When it comes to entertainment, kids today have more options than ever before. Increasingly, though, they’ll opt to play a game on a mobile device like a smartphone or iPad. This is bad news for toy makers, who have watched a large amount of their market share shift to gadgets. Except for Lego, that is. The Danish stackable bricks brand reached a low point in 2003 after experimenting with the design of some of its products. Since then, Lego’s focus Continue reading
If there’s one snack Americans love, it’s chips and dip. But more than a few snackers would be turned off if they found a big bowl of hummus next to their tortilla chips. That’s because 80 million people in the U.S. have no idea the popular Mediterranean chickpea dip even exists. Over the last few years the food company Sabra has been trying to change that fact by making hummus more accessible to American palettes. After all, with only 26 Continue reading
In the days before the Internet, consumers had two choices if they wanted more information about a product: either ask a friend or consult the item’s marketing. And since people in those days weren’t able to stay in constant communication with everyone they knew, most had to opt for the latter. Nowadays, though, consumers have no shortage of options available when they want to shop around. Studies commissioned by Google show that consumers consult an average of 10.4 sources before Continue reading