diningIn the world of fine dining, the food may be the focus, but the customer is king. That’s certainly the case at New York’s exclusive Eleven Madison Park, where professional servers iron table linens and polish silver before diners arrive. Like any three Michelin-star establishment, they want to ensure that guests will be as comfortable as possible even before they sit down to eat. While this includes primping that is common at other elite eateries, the maître d’ at Continue reading

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April 13, 2014

In the days before the Internet, consumers had two choices if they wanted more information about a product: either ask a friend or consult the item’s marketing. And since people in those days weren’t able to stay in constant communication with everyone they knew, most had to opt for the latter. Nowadays, though, consumers have no shortage of options available when they want to shop around. Studies commissioned by Google show that consumers consult an average of 10.4 sources before Continue reading

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April 7, 2014

Over the years, thousands of brands have established pages on Facebook in order to reach the social network’s hundreds of millions of users. Although companies can purchase banner ads or sponsor certain posts, many prefer to use the service’s free features to reach consumers organically. But as Facebook becomes stuffed with content, fewer and fewer posts pop up in a user’s feed. In October 2013, just 12 percent of a page’s content reached people who had “liked” that page. By Continue reading

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March 26, 2014

For many people, learning a second language is often a necessary step to take in order to climb up the career ladder. Of the 1.2 billion people across the world currently learning a foreign language, more than 800 million are studying English to get a better job. But language learning is such a time-consuming and expensive enterprise that many people are forced to end their instruction before reaching fluency. Even alternatives to personal tutoring, such as the popular software line Continue reading

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March 23, 2014

Modern tech startups tend to be stereotypically categorized as venture capital-driven social media companies. But while popular websites like Facebook and Twitter receive loads of attention, the sheer number of users they need to drive their businesses sets them apart from other startups. As a result, many entrepreneurs are steering clear of heavily hyped social media startups in favor of more traditional enterprises, such as business-to-business (B2B) sales.

Sure, it’s unlikely that any B2B company will grow to the point Continue reading

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December 10, 2013

Engaging with customers through social media has become an essential part of doing business in this digital age. But in many cases, it’s not what companies say on social networks that connect with consumers; it’s what they show. A recent study of the top brand pages on Facebook found that photos gather more than twice the likes of regular links. That’s nothing compared to videos, though, which are shared by users 12 times more often than text.

One gets an Continue reading

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November 27, 2013

Recruiting capable and contented employees remains one of the biggest challenges facing businesses today. In fact, hiring represents a $400 billion global industry as companies the world over vet candidates on their education and experience. But according to a new generation of HR upstarts, the traditional methods used to evaluate potential hires are in desperate need of updating. After all, 70 percent of American workers claim they are dissatisfied in their jobs, and as recently as 2007, 3 million people Continue reading

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October 20, 2013

For the last year or so, many of the articles about retail featured in this newsletter mentioned the perceived scourge of showrooming. This thoroughly modern phenomenon occurs when shoppers visit a brick-and-mortar business solely to browse before they ultimately buy a product for cheaper online. Fear over showrooming has gripped much of the retail world, leading at least one company to start charging people to look around their stores.

According to a recent Harvard study, however, the threat of showrooming Continue reading

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millenMillenials are unlike any other generation that has come before. With 80 million born between 1980 and 2000, Millenials represent the largest age group in American history. They are also perhaps the most self-centered generation the world has ever seen. Fifty-eight percent more college students scored higher on a narcissism test in 2009 than in 1982. Forty percent of Millenials believe they should be promoted at work every 2 years regardless of their performance. They’re also obsessed with fame: three Continue reading

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